Ridings Reprographics attains Ricoh Gold accreditation for Customer Service
We are delighted to announce that Ridings Reprographics is now a Ricoh Gold Customer Service Certified Partner. Barry Vale, Managing Director of Ridings commented “we are delighted with this accreditation. It’s the result of our continued hard work, investment and dedication to our customers, partners and of course, the Ridings team”.
To achieve the Gold accreditation, we have had to reach very high standards:
Ensure we carry a certain level of stock
Only use 100% genuine Ricoh spares and consumables
All engineers to attend a minimum level of training yearly
Perform regular customer satisfaction surveys
Implement service systems for reporting, monitoring and escalating issues
Along with ensuring that our own systems are in place, there are numerous customer benefits to the accreditation:
Proven and guaranteed first class service
Assurance that only genuine parts and consumables are being used - ensuring equipment reliability and quality
Access to parts - locally and quickly
Knowledge that Ridings is backed by the world leader in copy, print and scan systems
Access to product specialists within 24-48 hours
Only fully trained engineers will service your equipment
For more information, please contact our team who will be happy to assist your enquiry.